Frequently Asked Questions

The water meter readings are regularly recorded by the service specialist-inspector. However, subscribers can also report the water meter reading each month—without waiting for the inspector’s visit—to avoid possible misunderstandings. This can be done through the following methods provided by Veolia Djur CJSC:

• Call 1-85, 011-300-185, or 0 800 00 185 (toll-free),
• Send an email to [email protected],
• Register on the website veolia.am (Consumers / Online Services / Login / Enter Readings) and follow the required instructions to input the reading,
• Send a message to the Veolia Armenia Facebook page,
• Visit the company’s Customer Service Offices or Commercial Services.

It is mandatory to provide the subscriber card number and the water meter reading, and, if possible, also attach a photo of the meter.

Veolia Djur CJSC informs that in the absence of a commercial metering device (water meter), the calculation procedure for the supplied water quantity has been amended as of January 1, 2017.
For a subscriber residing in a multi-apartment building, the volume of drinking water supplied for the billing month is calculated as 30 m³.
For a subscriber residing in a non-multi-apartment building, the volume of drinking water supplied for the billing month is calculated as 100 m³.
If the subscriber submits a corresponding request and Veolia Djur CJSC fails to install a commercial metering device within 30 working days, the volume of the service provided will be calculated as 10% of the subscriber’s average monthly consumption.
For non-resident subscribers, the volume of drinking water supplied for each day of the billing month is calculated based on the pipe inlet capacity (with a flow rate of 1.5 m/sec) and the daily drinking water volume derived from the published water supply schedule.

In 2025, the total retail tariff for provided services is as follows:

1. For subscribers classified as socially vulnerable families:
The tariff is 180.00 AMD/m³, including VAT.
Of which:

• For drinking water supply services: 153.00 AMD/m³, including VAT
• For wastewater (sewage treatment) services: 27.00 AMD/m³, including VAT

2.For all other subscribers:
The tariff is 200.42 AMD/m³, including VAT.
Of which:

• For drinking water supply services: 170.36 AMD/m³, including VAT
• For wastewater (sewage treatment) services: 30.06 AMD/m³, including VAT

First, you should contact the Veolia Djur CJSC Call Center by calling 1-85, 011-300-185, or 0 800 00 185 (toll-free), providing details of the issue along with your address and phone number.
You may also visit Veolia Djur CJSC Customer Service Offices or Commercial Regional Services, or submit your complaint or suggestion via the “Contact Us” section of the official website, by emailing [email protected], or through the company’s Facebook page.

The 2025 water supply schedule is published on the official website veolia.am.
Information about the schedule can also be obtained by contacting the Call Center at 1-85, visiting the Customer Service Offices, checking the company’s Facebook page, or by submitting a written request through the “Contact Us” section of the website.

Apart from emergencies in the company’s system, water supply interruptions are usually the result of planned construction and preventive maintenance works.
Subscribers are informed about water outages through the company’s Telegram channel and bot, Facebook page, the official website veolia.am, mass media, the 1-85 Call Center, and also via written inquiries through the “Contact Us” section of the website.

First of all, stop using the tap water, and immediately inform Veolia Djur CJSC by calling the 1-85 Call Center, describing the issue and providing your address and phone number.
Specialists from the company’s Water Quality Laboratory will visit you, collect water samples on-site, check the water quality, and determine its compliance with the relevant sanitary norms and standards.
You can also report the issue in writing via the “Contact Us” section of the official website.

When purchasing an apartment, the buyer should first request that the seller settle the final account with the company, terminate the existing contract, and provide a certificate confirming this.
Then, the new apartment owner (or a co-owner or authorized representative with a power of attorney) must visit the Territorial Commercial Department or Customer Service Offices to request a name change on the subscriber card. They must present a copy of their passport and documents proving ownership of the property. If possible, a copy of the purchase agreement should also be submitted.
It is important to note that after the sale of the apartment, the new owner is responsible for any issues related to the water meter.

You should contact Veolia Djur CJSC Customer Service Office or call the Call Center.
Alternatively, the issue can be submitted in writing through the “Contact Us” section of the official website.

If a water meter has not yet been installed in your apartment, and you plan to be away for an extended period, you must notify the Customer Service Office in writing or call the 1-85 Call Center. Following your request, the company will seal the main water valve and draw up an official statement. Only in this case will no charges be calculated based on normative consumption during your absence.
Upon your return, you must contact the company again to request restoration of the water supply. Unauthorized removal of the seal is subject to liability under the applicable regulations.
If a water meter is installed in your apartment, the sealing of the water valve will only be carried out upon your request.

In such cases, you should contact the Customer Service Office or call the Call Center to request an unscheduled inspection and calibration of the water meter. You may also submit a written request through the “Contact Us” section of the website or via email at [email protected].
The inspection and calibration of the water meter is carried out by Veolia Djur CJSC (Water Meter Calibration Laboratory located at 94 Shiraki St., Yerevan, Aeratsia Station area) at the company's expense, except when the inspection is initiated by the subscriber and no malfunction is found.
In that case, the subscriber is required to reimburse the calibration costs within 10 working days after receiving the expert conclusion from the metrology authority.
If the metrology authority determines that the meter was operating incorrectly (due to interference or other reasons), a recalculation will be made in accordance with the applicable regulations.

In the case of apartment renovation, the company must be notified in writing or electronically. You should contact the Customer Service Office or call the 1-85 Call Center, requesting the removal of the sealed holographic numbered tag on the water meter by a designated specialist from Veolia Djur CJSC.
In the event of a pipeline accident requiring urgent repairs, the subscriber has the right to remove the sealed holographic tag on the water meter only after notifying Veolia Djur CJSC in writing, electronically, or by phone, providing the address, phone number, and current meter reading, and receiving the company’s approval.
Veolia Djur CJSC will re-seal the water meter within at least 10 working days from the time the subscriber notifies them of the seal’s removal.
The subscriber is obliged to preserve the removed holographic seal and submit it to the company at the time of the meter’s re-sealing.

Based on subpoints "d" and "e" of Point 2 of the RA Government Decision No. 251, dated 08.07.1997, the following categories of citizens are entitled to a 50% discount on the payment of water supply and wastewater (sewerage) service fees:
d) Former Heroes of the USSR, Heroes of Socialist Labor, National Heroes of Armenia, and individuals awarded the 1st and 2nd Degree Orders of the Combat Cross, as well as all three degrees of the Order of Glory.
e) Individuals receiving personal pensions.
According to Part 2 of Article 71 of the RA Law "On Military Service and the Status of a Serviceman," former servicemen receiving military disability pensions, as well as family members of servicemen who died (were killed) in the line of duty, who are eligible for survivor military pensions, are entitled to a 50% discount on wastewater service fees.
This benefit also applies to certain individuals equated to servicemen, as defined in Article 72, Part 4 of the same law.