A Call Center operates under the "Hotline" principle within the "Veolia Djur" CJSC system, available at the phone numbers 1-85, 011-300-185, and 0 800 00 185.
Service operators receive phone calls and also make callbacks to customers who have left voice messages.
To improve the quality of service, phone calls are recorded, which allows for appropriate clarifications to be obtained if any disputes arise.
The call center operates on a 24/7/365 basis.
The information received from customers is transmitted online to the relevant departments of the company, in order to ensure a response within the timeframes defined by law.
